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Then, add Embedded Service and Einstein Bots to give your agents and customers the best web chat experience. Cut right to the chase, and let Zoho Desk take cree of the standard answers, with Canned Responses.
Convert chat conversations into tickets. Your agents can now get customer feedback easily, with customer happiness ratings right there in the chat window. Automate, so nothing slips through the cracks.
Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. These help agents get to the core of the issue without spending time typing roooms routine pleasantries.
This makes it easier for your customers to reach out to the right agents at the right time. You have two options: use a guided setup flow or manually create a custom implementation.
However, Chat features several APIs that enable developers to fully customize the chat experience for your org. Einstein Bots are computer programs that can save both your agents and customers time by handling routine embecdable and gathering pre-chat information. Bots are your agents' allies—not their replacements. Chat widgets for each brand.
Leave your chat tickets to the trusted experts in your team. Ask for feedback within chat.
Catering to more than one brand from a single Help Center is easy with Zoho Desk. The Chat Console and Omni-Channel are helpful for customer support supervisors, too. Set asment rules for each channel.
When these four parts come together, they create one seamless web chat experience for your customers and support team. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and freee them find answers faster. Try it for free Embed a chat widget in the Help Center.
Despite your best efforts, it's possible that the right agent isn't available at the right time. Support agents use the Chat Console to send and receive messages. You can create separate Live Chat widgets for each brand you own, along with a dedicated Knowledge Base and Community.
You can implement Chat almost entirely in Setup without writing code. This lets agents save all the context of the chat conversation, with no time lost. Quickly connect customers to agents by adding chat buttons xhat your web s and sending automatic chat invitations to customers as they peruse your website.
With Zoho Desk, you can as tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands. For times like these, you can set a wait tooms for chats, after which they get converted into tickets.
When interacting with customers, it's imperative to know if they found your responses helpful or not. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. Embedded chat windows are optimized for mobile browsers, so customers have a frustration-free chat experience on every device.
Use Embedded Service to create a customizable chat window that customers use to get the help they need. They can also run reports on live chat session records to gain insight into how their agents are performing. fere
Skip the smalltalk with Canned Responses. Instant responses for instant happiness.
This way, your team doesn't miss any customer chats. Omni-Channel routes chat requests to the right agent based on availability and qualifications. Respond to your customers the minute they reach embeddabls to you with Zoho Desk's embeddable chat widget.