How do I ask questions? Ask us your questions Need help?
Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website. Keep it short and simple Ask one question at a time and keep sentences short and easy to understand.
Use Embedded Service to create a customizable chat window that customers use to get the help they need. How do I apply for a loan? Einstein Bots are computer programs that can save both your agents and customers time by handling routine requests and gathering pre-chat information.
Was this helpful? Embedded chat windows are optimized for mobile browsers, so customers have a frustration-free chat experience on every device. You can chat with Sandi to get information or help for your s or for any other questions you may have.
They can also run reports on live chat session records to gain insight into how their agents ii performing. For example: How can I arrange an overdraft on my current ? Bots are your agents' allies—not their replacements.
How do I apply for Online Banking? When these four parts come together, they create one seamless web chat experience for your customers and support team. However, Chat features several APIs that enable developers to j customize the chat experience for your org.
Help us keep the phone lines free for our cuat vulnerable customers and save time by chatting with Sandi. Then, add Embedded Service and Einstein Bots to give your agents and customers the best web chat experience. Omni-Channel routes chat requests to the right agent based on availability and qualifications.
Try rephrasing your questions in a different way. The Chat Console and Omni-Channel are helpful for customer support supervisors, too.
You can implement Chat almost entirely in Setup without writing code. Support agents use the Chat Console to send and receive messages.
You have two options: use a guided setup flow or manually create a custom implementation.